Netomi is an AI-powered customer service platform that helps companies automate email, chat, and social support. It uses natural language processing and machine learning to understand customer queries, identify the best course of action, and generate responses.
The platform can automate various customer service tasks, such as answering FAQs, troubleshooting technical issues, and processing refunds. Working alongside live agents, the tool can help clear the backlog of your customer service tickets. You can also use Netomi to gather customer feedback on your products and services.
Is it safe to use Netomi? Netomi is generally considered to be a safe platform to use. It has been certified by a reputable third-party agency for successfully undergoing penetration and vulnerability tests. An independent third-party agency conducts these penetration tests on a regular basis.